Thank you for choosing Hyperlete as your fitness partner. Below, we outline our Return and Refund Policy to ensure a transparent and satisfying experience for our valued customers.

1. Returns

Returns Policy:
At Hyperlete, we are committed to delivering fitness products that exceed your expectations. In the unlikely event of receiving a damaged or defective item, we assure you a prompt resolution. Please contact our customer support within 14 days of receiving your order to initiate the return process. For returns, the item's condition and packaging are crucial. Additionally, please note that a refund processing fee of $30.00 will be applicable to cover expenses such as shipping and handling.

If the items don't fit, we offer the option of an exchange. Please refer to our exchange policy for more details.

2. Exchanges

If you wish to swap your item for a different size , kindly follow our outlined return process. In alignment with our updated policy, we now offer the convenience of product exchanges. It's important to note that for exchanges, you will be responsible for the shipping costs to return the product to us. Once we receive the item, we will ship the exchanged product to you free of charge. We appreciate your understanding and continued trust in Hyperlete.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Clearance items
• Personalized or custom-made products

4. Legal Regulations

Hyperlete operates under the legal regulations of Canada, specifically in the province of Quebec. Our policies are in accordance with the Consumer Protection Act and other applicable laws governing e-commerce in Quebec and Canada.

For any further questions or concerns regarding our Return and Refund Policy, please contact our customer support at info@hyperlete.ca We are here to assist you and ensure your satisfaction with every aspect of your Hyperlete experience.

Thank you for being a part of the Hyperlete community.

Sincerely,

Dandre and Daveson Founders, Hyperlete